Privacy policy

This privacy policy sets out how Somerset Media Solutions LIMITED Ltd. (hereafter referred to as Somerset Media Solutions LIMITED, we, us) uses and protects any information that you give Somerset Media Solutions LIMITED when you use this and our website and are services.
Somerset Media Solutions LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement.
Somerset Media Solutions LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 09th of May 2018.

Who is collecting your data:

  • Your data will be processed by a Somerset Media Solutions LIMITED member of staff, all of whom have undertaken training on the GDPR. (General Data Protection Regulation) (EU) 2016

The personal data we may collect is:
We may collect the following information:

  • Name, phone and mobile number(s), Address and email address
  • Demographic information such as Postcode, Preferences and Interests
  • License Keys, Passwords and other Sensitive Information relevant to work carried out for you
  • Personal Data, Photographs and Documents, if required by the work carried out for you.
  • Serial Numbers, Configurations and Other Information relevant to your Computer, Network and Location as required by an IT Expert.
  • We do not require the collection of any special category of personal data.

The information we collect will be used for the following purposes:
We require this information to understand your needs and to provide an efficient service, and in particular for the following reasons:

  • Taking steps, as necessary to recover, restore, repair or otherwise fix computer hardware or software.
  • Internal record keeping.
  • To contact you in regards to your repair and payments required thereafter
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Our legal basis for processing your personal data is:

  • Consent – By filling out a form on our website or by coming into our store and using our services, you consent to us using the data provided to contact you in regards to the product or service you have requested.
  • Contract – The processing is necessary to complete a contract between the client and Somerset Media Solutions LIMITED in the form of a repair, product or other service.

Who will have access to your data?

  • Trained members of Somerset Media Solutions LIMITED staff
  • Third party members who carry out work on behalf of Somerset Media Solutions LIMITED (Only the necessary information will be given to them to carry out the job at hand)

When we collect sensitive, personal or secure data (such as your password), the data will only be used for the purpose stated when the data was collected. Once we no longer require this information, it is destroyed. You may request that we destroy this information at any time. Data collected via online forms on our website will not be used for marketing purposes without your consent.

How long your data be stored for:

Your contact details will be stored for up to 10 years however you can write to use at the company address or send us an email to info@smspcrepairs.com at any time to view the information we hold for you or to request that it be destroyed. Personal data such as pictures/documents taken from a hard drive or any other storage facility for the purpose of a repair will be held up to 90 days, you can ask us to destroy this at any time. Passwords and other confidential information will only be held until the completion of the job at hand, and then will be destroyed.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information and your rights as a data subject:
You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@smspcrepairs.com
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
    You may request details of personal information which we hold about you under the (General Data Protection Regulation) (EU) 2016. If you would like a copy of the information held on you please write to us at the Company Address or email us at info@smspcrepairs.com
    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

What to do if you have a complaint:

  • If you have a complaint regarding the way we process your data, or anything else related to Somerset Media Solutions LIMITED or third parties we employ, please write or email us at info@smspcrepairs.com
  • Alternatively, you can go straight to the Information Commissioners office (ICO) via there website ico.org.uk to start a claim, or call them on 0303 123 1113
  • Website disclaimer
    The information contained in this website is for general information purposes only. The information is provided by Somerset Media Solutions LIMITED and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
    In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
    Through this website you are able to link to other websites which are not under the control of Somerset Media Solutions LIMITED. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
    Every effort is made to keep the website up and running smoothly. However, Somerset Media Solutions LIMITED takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Consent:

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Somerset Media Solutions LIMITED LTD both types of personal data, but it must be explicitly given, outside of a contractual basis. Where we are asking for sensitive personal data, we will always tell you why and how the information will be used.

You may withdraw consent at any time by writing to or emailing us at info@smspcrepairs.com requesting that some or all of your data be destroyed, and we will destroy this within 24 hours of seeing the letter or email in compliance with the withdrawal of consent procedure (GDPR 2016)

Disclosure:

Somerset Media Solutions LIMITED will not pass on your data to any third parties without first obtaining your consent. The following third parties will receive your personal data for the following purpose(s) as part of the processing activities:

Company and location

Safeguards in place to protect your personal data

Retrieve a copy of the safeguards in place here

Inuit, Quickbooks online, London England

GDPR

Privacy notice: https://security.intuit.com/index.php/privacy



GPDR: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/